N9 Agents ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered business solutions, including our website, mobile applications, and related services (collectively, the "Services").

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when using our Services:

• Account Information: Name, email address, phone number, company name, job title, and password when you create an account.
• Payment Information: Billing address and payment card details (processed securely through our payment processors).
• Business Data: Information you upload or input into our AI agents, including:
  • Customer records and contact information
  • Inventory and product data
  • Sales, orders, and transaction records
  • Invoices and financial documents
  • Employee schedules and business operations data
• Communications: Messages, feedback, and support requests you send to us.
• Chat History: Conversations with your AI agents to improve responses and provide continuity.

1.2 Information Collected Automatically

When you use our Services, we automatically collect:

• Device Information: Device type, operating system, browser type, unique device identifiers.
• Usage Data: Pages visited, features used, time spent, click patterns, and interaction with AI agents.
• Log Data: IP address, access times, referring URLs, and error logs.
• Location Data: General location based on IP address (we do not collect precise GPS location unless you explicitly enable it).

1.3 Information from Third Parties

We may receive information from:

• Integration Partners: Data from services you connect, such as Shopify, WhatsApp Business, or other business tools.
• Authentication Providers: Basic profile information if you sign in using Google or other OAuth providers.

2. How We Use Your Information

We use your information for the following purposes:

Purpose	Description
Provide Services	Operate our AI agents, process your queries, manage your account, and deliver the features you request.
Improve AI Performance	Train and improve our AI models to provide better, more accurate responses for your business needs.
Personalization	Customize your experience and AI agent behavior based on your business context and preferences.
Communication	Send service updates, security alerts, support messages, and respond to your inquiries.
Marketing	Send promotional emails about new features and services (only with your consent; you can opt out anytime).
Analytics	Analyze usage patterns to improve our Services, fix bugs, and develop new features.
Security	Detect, prevent, and respond to fraud, abuse, security threats, and technical issues.
Legal Compliance	Comply with applicable laws, regulations, legal processes, and government requests.

3. AI Data Processing

3.1 How AI Processes Your Data

When you use our AI agents:

• Your queries and business data are processed to generate relevant responses.
• We use third-party AI providers (OpenAI, Anthropic) to power our AI capabilities.
• Your data is transmitted securely to these providers for processing.
• We do not use your business data to train general AI models shared with other customers.

3.2 AI Learning and Memory

Our AI agents may:

• Remember context from previous conversations to provide continuity.
• Learn your business terminology, products, and preferences to improve accuracy.
• Store summaries and key information to enhance future interactions.

You can request deletion of AI memory and learned data at any time.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share data with trusted third-party service providers who assist us in operating our Services:

• Cloud Infrastructure: Amazon Web Services (AWS), DigitalOcean for hosting and storage.
• AI Processing: OpenAI, Anthropic for AI model inference.
• Email Services: AWS SES for transactional and marketing emails.
• Payment Processing: Secure payment processors for billing.
• Analytics: Services that help us understand usage patterns.

These providers are contractually obligated to protect your data and use it only for the services they provide to us.

4.2 Business Integrations

When you connect third-party services (Shopify, WhatsApp, etc.), data flows between our Services and those platforms according to your configuration and their respective privacy policies.

4.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or government request, or to protect the rights, property, or safety of N9 Agents, our users, or others.

4.4 Business Transfers

If N9 Agents is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Storage and Security

5.1 Where We Store Data

Your data is stored on secure servers located in the United States. We use industry-standard cloud infrastructure providers with robust security certifications.

5.2 Security Measures

We implement comprehensive security measures to protect your data:

• Encryption: Data is encrypted in transit (TLS/SSL) and at rest (AES-256).
• Access Controls: Strict access controls and authentication for all systems.
• Monitoring: Continuous security monitoring and intrusion detection.
• Regular Audits: Periodic security assessments and vulnerability testing.
• Employee Training: Security awareness training for all team members.
• Incident Response: Documented procedures for responding to security incidents.

6. Data Retention

We retain your data for as long as necessary to provide our Services and fulfill the purposes described in this policy:

• Account Data: Retained while your account is active and for a reasonable period thereafter for legal and business purposes.
• Business Data: Retained according to your subscription and can be exported or deleted upon request.
• Chat History: Retained to provide conversation continuity; you can delete specific conversations or all history.
• Usage Logs: Generally retained for 12 months for analytics and security purposes.
• Backup Data: May be retained in backups for up to 90 days after deletion from primary systems.

When you delete your account, we will delete or anonymize your data within 30 days, except where retention is required by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

You can request a copy of your personal data in a structured, commonly used format.

7.2 Correction

You can request correction of inaccurate or incomplete personal information.

7.3 Deletion

You can request deletion of your personal data, subject to certain exceptions (legal requirements, legitimate business needs).

7.4 Opt-Out of Marketing

You can unsubscribe from marketing emails by:

• Clicking the "Unsubscribe" link in any marketing email
• Visiting n9agents.com/unsubscribe
• Contacting us at teams@n9agents.com

7.5 Data Export

You can export your business data from your account dashboard at any time.

7.6 Withdraw Consent

Where we rely on consent, you can withdraw it at any time. This does not affect the lawfulness of processing before withdrawal.

7.7 Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your data violates applicable law.

To exercise any of these rights, please contact us at teams@n9agents.com. We will respond within 30 days.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences and settings
• Understand how you use our Services
• Improve performance and user experience

8.2 Types of Cookies We Use

Type	Purpose
Essential	Required for basic functionality (authentication, security, load balancing).
Functional	Remember your preferences and settings.
Analytics	Help us understand usage patterns and improve our Services.

8.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.

9. Third-Party Services

Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies.

Key third-party services we use:

• OpenAI: AI processing - Privacy Policy
• Anthropic: AI processing - Privacy Policy
• Amazon Web Services: Cloud infrastructure - Privacy Policy
• Shopify: E-commerce integration - Privacy Policy
• WhatsApp/Meta: Messaging integration - Privacy Policy

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws.

When we transfer data internationally, we implement appropriate safeguards:

• Standard Contractual Clauses approved by relevant authorities
• Data processing agreements with all service providers
• Technical and organizational security measures

11. Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn we have collected such information, we will delete it promptly.

If you believe a child has provided us with personal information, please contact us at teams@n9agents.com.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes:

• We will update the "Last Updated" date at the top of this policy.
• We will notify you by email or through our Services.
• For significant changes, we may require you to re-acknowledge the policy.

We encourage you to review this policy periodically. Your continued use of our Services after changes constitutes acceptance of the updated policy.